Terms and Conditions

Terms and conditions of use

In using this website, you are deemed to have read and agreed to the following Terms and Conditions.

Any orders charged to your account are bound by Betsita's Limited Terms and Conditions below.

How we protect you

Your order is processed by PayPal secure server software that encodes all information you input before it is sent to us. PayPal follows the strict security procedures and protocols to ensure proper storage and careful disclosure of information so that your private details are protected.

Pricing

Prices shown in our website are in New Zealand dollars. We reserve the right to change or alter prices of any item or service, from time to time. We reserve the right to reject an order, if a product is out of stock.

Ingredient Listing

If you're concerned about any ingredient or have a sensitivity or food allergies, feel free to contact us for more information. 

Out of stock products

You will be notified when an out of stock product becomes available again - please fill in your details on the Contact us page on our website and an email will be sent to you once the item becomes available or when we have a similar product. 

Copyright notice

Unless you own or control the relevant rights in the material shown on this website, you must not:

Republish material from our website (including logo or any republication on another website)

Sell, rent or sub-license material from our website

Exploit material from our website for a commercial purpose; or redistribute material from our website, unless permitted in writing.

Intellectual Property

All right, title and interest in all Intellectual Property in all concepts, systems, written, graphic and other material relating to the Website and its contents and all recipes is owned by, and shall remain the exclusive property of, Betsita's Limited, and is protected by New Zealand and international law.

Shipments and returns

Packages are generally dispatched within 2 days after receipt of payment and are shipped via Aramex Couriers, with tracking. We will always provide you with a link to track your package online. 

Your satisfaction is important to us. If you encounter any problems, please contact us.

We will not refund any losses incurred from the customer selecting an inappropriate delivery method or incorrect address.

How long will it take?

Packages are generally dispatched within 2 to 3 working days after receipt of payment, then packages are delivered within 2 to 3 working days nationwide through Aramex Couriers.

Shipping fees include handling and packing fees as well as postage costs. Transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them.

The standard terms and conditions of services offered by Aramex Couriers terms and conditions can be found here.

Cancelling Orders

We can cancel and refund a submitted order for you, as long as it has not been dispatched. Please contact us as soon as possible to prevent the dispatch of your order. The purchase balance for the cancelled item(s) will be refunded to the same payment method used to place your order.

Your items are well-protected. If your package is lost or damaged, send us an email to orders@betsitas.co.nz, with your order details. We accept no liability for any goods lost in transit. Loss of parcels are covered by Aramex Couriers according to their terms and conditions. They provide a compensation for successful claims. We are happy to claim on your behalf for compensation and process a refund for you as soon as the compensation is approved. Please keep any damaged items and packaging in the same condition as they are received, and email us a photo. This is necessary when making a claim.

Parcels addressed incorrectly

Our address labels are automatically generated from your customer file, and any error in the input of your delivery address is your responsibility. We accept no liability for loss of parcels due to customer’s providing us with an incorrect delivery address.

Timeframes for making a claim for loss or damage

Subject to the application of the Consumer Guarantees Act 1993, claims for loss or damage must be made within:

10 days of delivery if your claim is for damage to a delivered item or missing contents;

21 days of sending if your claim is for non-delivery of an item sent using a domestic postal or courier service.